By placing an order on www.overstitch.in, you agree to the following policy. Overstitch reserves the right to update this policy when required.
ELIGIBILITY
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Exchange or return requests must be made within 7 days of delivery.
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Products must be unused, unwashed, unworn, and returned with all original tags and packaging.
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Products showing stains, odours, damage, alterations, or signs of use will not be accepted.
EXCHANGES
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Exchanges are accepted within 7 days of delivery.
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Exchange is free of charge.
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If the requested product is unavailable, store credit for the full order amount will be issued.
RETURNS & REFUNDS
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Returns are accepted within 7 days of delivery.
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A ₹150 return charge will be deducted from the refund amount per product returned.
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Refunds are processed after the returned product passes our quality check.
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Refunds can be issued to the original payment method, bank account, or as store credit.
HOW TO REQUEST
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Click "Create Return/Exchange" at the bottom of the page.
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Enter your Order Number and Phone Number/Email.
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Select the product and choose Return or Exchange.
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Submit your request.
PICKUP
Once your request is approved, pickup will usually be attempted within 24–48 hours.
If the pickup cannot be completed after two attempts, the customer will need to ship the product back at their own expense.
PROCESSING TIME
Exchange and return requests are processed within 3–4 working days after the product passes quality inspection.
Exchange dispatch may take an additional 2–4 working days.
CUSTOMER SUPPORT
For assistance, contact care.overstitch@gmail.com
Monday to Saturday
11:00 AM – 5:00 PM