Refund/Exchange Policy

APPLICABILITY

By placing an order on www.overstitch.in, you agree to this Refund/Exchange Policy. Overstitch reserves the right to modify this policy at any time without prior notice.

EXCHANGE ELIGIBILITY

Criteria	Details
Request Window	Within 7 days of delivery
Exchange Fee	Free
Refunds	No refunds are provided under any circumstances.
Store Credit	Issued if the requested exchange item is unavailable
Product Condition	Unused, unwashed, unworn, with original tags and packaging
Not Eligible	Clearance, sale, discounted and promotional items
Request Method	Through our website only

Important: Overstitch offers exchanges or store credit only for eligible requests. Refunds are not provided under any circumstances.

HOW TO REQUEST AN EXCHANGE

Step	Action
1	Click "Create Refund/Exchange" at the bottom of the page.
2	Enter your Order Number and Phone Number/Email.
3	Select the product and choose the reason for the exchange.
4	Submit your request.

PICKUP & LOGISTICS

Once approved, pickup will be attempted within 24–48 hours, with a maximum of two attempts. If both attempts fail, the customer must ship the product back at their own expense.

EXCHANGE & STORE CREDIT PROCESSING

Exchange requests are processed within 5–7 working days after the product passes quality inspection. Exchange dispatch may take an additional 2–4 working days. If the requested exchange item is unavailable, store credit will be issued.

EXCHANGE & STORE CREDIT CONDITIONS

Products returned for an exchange or store credit must be unused, unwashed, unworn, and in their original condition, with all tags and packaging intact. Any item showing stains, odours, damage, alterations, or signs of use will be rejected, and no exchange or store credit will be issued.